Returns & Refunds

This page explains how Nexvra handles product returns and refund requests for purchases made through www.nexvra.store.

Because Nexvra sells consumer electronic accessories such as wireless charging devices, we encourage customers to review product specifications and compatibility details listed on each product page before completing an order.

Return Requests

Customers who receive a product that is damaged during shipping, defective, or different from what was ordered may request assistance from our support team.

If you experience any of these issues, please contact our customer support team as soon as possible after receiving the package.

When submitting a request, please include:

• Your order number

• A brief description of the issue

• Photos showing the condition of the item and packaging

Providing this information allows our team to review the situation and determine the appropriate solution.

Conditions for Returns

Return or replacement requests may be considered in situations such as:

• The item arrives damaged during transportation
• The product has a manufacturing defect
• The incorrect item was shipped due to a fulfillment mistake

If the issue is confirmed after review, Nexvra may provide a replacement item or issue a refund depending on the circumstances.

Items Not Eligible for Return

Returns may not be accepted in the following situations:

• The product has been used in a manner inconsistent with normal use
• The item has been physically damaged after delivery
• The request is made long after the delivery date
• The issue is related to device incompatibility that was clearly stated in the product description

Return Authorization

Products should not be returned without contacting our support team first.
If a return is approved, customers will receive instructions regarding the return process.

Unauthorized returns sent to the address listed on the website may not be processed.

Refund Processing

When a refund is approved, the payment will be returned to the original payment method used during checkout.

Refund processing time may vary depending on the payment provider but is generally completed within 5–10 business days after approval.

Contact

For questions related to returns or refunds, customers may contact our support team using the information below.

Customer Support Email: help@nexvra.store
Phone: +1 5312789216

Business Address:
2114 N Oak St
Valdosta, GA 31602-2959
United States